Delivery
Where your order ships from
We're a family business, run in Ayr since 1953. Some items are brought in from our suppliers before we despatch them (3–5 working days), so multi-item orders may arrive separately. In show season, while our team is out at events, a few orders may take a little longer.
Same-day despatch
If you order before 1pm on a weekday and the item is in stock at our Ayr store, we despatch it the same day. Other orders from our Ayr store are despatched the next working day or as soon as possible, and we'll keep you updated. We despatch Monday to Friday, excluding bank holidays.
Who delivers your parcel
We mainly ship with DPD and Royal Mail, and occasionally Evri. You'll get tracking details by email as each parcel is despatched.
Free UK delivery over £75
UK delivery is free when you spend £75 or more, except in the Special UK Areas* listed below. For those areas we'll take £4.95 off your delivery charge instead.
Delivery to the UK, Isle of Man and Channel Islands
| Service | Delivery estimate | Price | Notes |
|---|---|---|---|
| Free | 2–5 working days | Free when you spend £75 or more | Not available for Special UK Areas*; £4.95 is deducted from your delivery charge instead |
| Standard | 2–5 working days | £4.95 | £9.95 for Highlands & Islands UK Areas* |
The delivery options available to you are shown at checkout. If you need an order urgently, call us on 01292 266267 and we'll do our best to help.
*Special UK Areas are the Channel Islands, Northern Ireland, the Scottish Highlands, Islands and the Isle of Man, covered by these postcode areas:
AB37-38, AB54-56, BT, FK17-21, GY, HS, IM, IV1-63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, TR21-25, ZE
We may need a signature
Many of our parcels need a signature on delivery or won't fit through a letterbox, so please use an address where someone can accept your order. We're happy to deliver to a family member, a neighbour or your workplace; just enter that address when you order. If no one is in, the carrier will leave a card explaining how to arrange redelivery or collection.