EXCLUSIVE EQUINE WEAR FOR HORSE & RIDER

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Delivery Policy

Below is our delivery policy, including despatch rates, delivery costs, and collection information. If you still have questions unanswered please call us on 01292 266267.

 

DELIVERY CONDITIONS

 

Same day despatch

If you place an order before 1pm on a weekday and the item is in stock we will despatch your order that same day. Other orders are despatched on the next working day or asap but we will keep you informed. Orders will be despatched Mon-Fri, excluding bank holidays.

 

 

Free delivery

We provide a FREE UK delivery service within certain areas if you spend £75 or more. Please see the excluded areas below:

*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man, as covered by the following postcode areas. Available options will be shown during checkout. AB37-38, AB54-56, BT, FK17-21, GY, HS, IM, IV1-63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, TR21-25, ZE

 

 

Delivery to UK, Isle of Man & Channel Islands

Service Delivery estimate Price Notes
Free 2-5 working days Spend £75 or more Unavailable for Special UK Areas* but we'll deduct £3.95 from your delivery charge instead.
Standard 2-5 working days £3.95 For Highlands & Islands UK Areas* this service is priced at £9.95
Priority 1-2 working days £4.95 Unavailable for some UK Areas*
Next Day* Next Working Day £8.95 Orders must be placed before 1pm for Next Day Delivery. Available on orders placed Mon-Thurs. Unavailable for some UK Areas*
Saturday Saturday £19.95 Only valid when order is placed before 1pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas*
Sunday     We do not offer a Sunday delivery service

 

*Next Day delivery is available on orders placed Monday-Thursday before 1pm (excluding Bank Holidays). For Saturday delivery please use our dedicated Saturday service. Next Day orders placed over the weekend will be despatched on Monday (excluding Bank Holidays).

 

We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

 

 

VAT exemption

Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT deducted during checkout, after the delivery address has been entered. For Channel Islands, please ensure you choose Jersey or Guernsey and not United Kingdom in the country field.

 

 

Collect From Mobile Unit


You can also choose to collect your order from our mobile unit for free. A member of our team will contact you to find out where you would like to pick the item / items up from, so please ensure you provide a telephone number. Please make sure you have checked out of Show Unit page for where we will be. Please bring your order confirmation and some proof of ID (passport, driving license, payment card, utility bill).

Please note that you must collect your order in person and you will not be able to take it away without both the confirmation email and proof of identification.

 

 

European & International Delivery

 


Below are our set prices for delivery. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be refunded.
Items over 5kg may occur an additional delivery charge - customers will be contacted if this is required.

 

Destination Estimate Price
Australia 4-7 days £35.00
Austria 2-3 days £11.00
Belgium 2-3 days £8.00
Bulgaria 4-7 days £35.00
Canada 3-6 days £40.00
Croatia 4-6 days £57.00
Cyprus 3-6 days £65.00
Czech Republic 3-4 days £11.00
Denmark 2-3 days £12.00
Estonia 4-6 days £14.00
Finland 4-6 days £19.00
France 2-3 days £10.00
Germany 2-3 days £8.00
Greece 4-9 days £35.00
Hungary 4-6 days £10.00
Iceland 4-6 days £57.00
Italy 3-4 days £13.00
Ireland 2-3 days £8.00
Japan 4-6 days £45.00
Latvia 4-7 days £16.00
Lithuania 4-7 days £16.00
Luxembourg 2-3 days £8.00
Malta 3-6 days £65.00
Netherlands 2-3 days £8.00
New Zealand 4-7 days £45.00
Norway 3-6 days £57.00
Poland 4-6 days £9.00
Portugal 4-6 days £14.00
Romania 4-7 days £35.00
San Marino 4-6 days £45.00
Slovakia 3-4 days £18.00
Slovenia 4-6 days £14.00
South Africa 3-4 days £35.00
Spain 3-4 days £13.00
Sweden 4-6 days £13.00
Switzerland 3 days £39.00
USA 3-6 days £23.00

 

 


We may not be able to deliver to other countries. Please contact us for any further shipping information.

 

 

Rest of the World

 

 

Taxes, fees and levies

 

Additional taxes, fees or levies may apply according to your local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

 

In addition, some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

 

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

 

 

International Returns

Shipping charges will not be refunded for unwanted goods that have been shipped internationally. So please make sure you order the correct size and colour before placing an order.